Returns & Refunds

KinkRooms hopes that you are happy with your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee within 30 days of purchase.

Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all wrapping and packaging must be intact along with any leaflets and instructions.

How to return an item?
We offer our customers a free returns policy within 30 days from the date of purchase.

Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be via notified, via email, when we receive the returned parcel at our warehouse.

Unfortunately, a free returns service is not available for orders from outside of the UK, in these cases, please return to:

KinkRooms
Unit E3 Otley Mills
Ilkley Road
Otley
West Yorkshire
LS21 3EE

Unwanted Goods
Please note, due to our strict hygiene and health regulations, we cannot offer refunds on unwanted goods if:

• Packaging of any sex toys, bondage and games has been opened and/or is missing (unless item is faulty or incorrect)
• Any original hygiene seals have been removed or broken
• Lingerie and sexy clothing have been washed and/or any security tags have been removed. Please note, lingerie and sexy clothing must be returned back in resaleable condition
• Wigs have been removed from packaging and worn

Faulty or Incorrect Goods
We offer our customers a 12-month replacement or refund policy on faulty or incorrect goods.

Please notify us at info@kinkroom.co.uk about faulty or incorrect goods as soon as possible, so that we can rectify the problem quickly for you.

Please be aware, our policy does not account for faults caused by neglect, misuse or accidents.

Cancellations
As per The Consumer Contracts (Distance Sales) Regulations 2003, you have the right to cancel your order up to 14 days from moment the goods are delivered to you, a selected neighbour or the selected safe place.

Because we work on a same day despatch system, please try and cancel your order on the same day as ordering, to avoid the inconvenience of returning the goods back to us.

Please remember only unopened, unworn and goods with all the original hygiene seals intact are suitable for refunds. You will lose your right to cancel if these conditions are not met.

*If your cancellation deadline ends on a Saturday, Sunday or Bank Holiday, please do not worry, as we will extend this to the next working day for you.

Free Shipping
If you return an item and this takes your final order value under the ‘£30 Free Shipping’ threshold, we will then be required to charge you the mandatory shipping fee of £3.99. This will be taken out of your refund.

International Returns
Unfortunately, we’re unable to offer a free returns service to our overseas customers. Any items returned from outside mainland England, Wales, Scotland and Northern Ireland are at your own cost.

Please notify us to arrange the return on info@kinkroom.co.uk

We will send you an email to confirm receipt of your returned item. This will not affect your statutory rights.

We will endeavour to process your return within 14 days of receiving it. Refunds will not be issued until items are received back with us and checked. This may take longer during busy periods such as Christmas or sales. Delivery charges will not be refunded.

Refunds
Under the Consumer Contracts (Distance Sales) Regulations 2003, Harmony is required to issue you a refund with 14 days of receiving the returned/cancelled goods.

Please note, refunds may take up to 5 working days before appearing in your account.

*If your refund deadline ends on a Saturday, Sunday or Bank Holiday, we are permitted to extend this to the next working day.