Shipping policy

Shipping & Delivery Policy

Last updated: 20 August 2026

This Shipping & Delivery Policy explains how orders placed through KinkRooms are processed, dispatched and delivered.

KinkRooms is operated by:

KinkRooms
Unit E3 Otley Mills
Ilkley Road
Otley
West Yorkshire
LS21 3EE
United Kingdom

Email: info@kinkrooms.co.uk

1. UK Delivery

We offer delivery throughout the United Kingdom.

Free UK Delivery

UK orders over £40 qualify for FREE delivery.

For orders under £40, the applicable delivery charge will be displayed at checkout before you complete your purchase.

Any additional or upgraded delivery services available for your order, together with their charges, will also be shown at checkout.

2. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are processed during our normal working days, Monday to Friday, excluding UK bank holidays.

Orders placed at weekends or on bank holidays will normally begin processing on the next working day.

During particularly busy periods, promotional events or circumstances outside our reasonable control, processing may take slightly longer.

3. Delivery Times

Standard UK delivery is free for orders over £40.00, orders received before 3pm Monday to Friday are dispatched the same day on a next working day delivery, tracking numbers are available on request.

Estimated delivery times are provided as a guide and may vary depending on the delivery service selected, destination and courier.

Where a specific delivery date or period has been agreed with you, we will aim to deliver within that period.

Where no specific delivery period has been agreed, we will deliver your order without undue delay and, in accordance with applicable UK consumer law, normally no later than 30 days after the contract is entered into.

If we become aware of a significant delay affecting your order, we will endeavour to contact you as soon as reasonably possible.

4. Discreet Packaging

We understand the importance of privacy when shopping with KinkRooms.

All orders are sent in discreet outer packaging.

The contents of your parcel will not be identifiable from the outside packaging.

5. Tracking

Where tracking is available for your chosen delivery service, tracking information will normally be provided once your order has been dispatched.

Please allow some time after receiving your dispatch notification for the courier's tracking system to update.

6. Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

Please check your delivery details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@kinkrooms.co.uk.

We will try to amend the address where possible, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Failed or Unsuccessful Deliveries

If a courier is unable to deliver your parcel, they may attempt redelivery, leave instructions for collection or return the parcel to us.

Where an order is returned to us because an incorrect or incomplete address was supplied, delivery was repeatedly unsuccessful, or the parcel was not collected following reasonable notification, additional delivery charges may apply if you ask us to send the order again.

This does not affect your statutory consumer rights.

8. Delayed Orders

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including severe weather, courier disruption, transport problems, industrial action or other unforeseen events.

If your parcel has not arrived within the expected delivery period, please check any tracking information provided and then contact us at info@kinkrooms.co.uk if you require assistance.

Where a delivery deadline was agreed and was essential, or where applicable consumer law otherwise gives you the right to cancel because of late delivery, your statutory rights will apply.

9. Lost Parcels

If you believe your parcel has been lost in transit, please contact us at info@kinkrooms.co.uk.

We will investigate the matter with the relevant courier.

Where goods are lost before they have been delivered to you or to a person you have identified to receive them, we will deal with the matter in accordance with your statutory consumer rights.

10. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where reasonably possible.

If any products inside the parcel are damaged, faulty or missing, contact us as soon as possible at info@kinkrooms.co.uk, preferably including photographs where appropriate.

Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected.

11. Highlands, Islands and Remote UK Locations

Some UK destinations, including certain Highlands, Islands and other remote locations, may have longer delivery times or different delivery options.

Any delivery charges applicable to your address will be displayed at checkout before payment.

12. International Delivery

KinkRooms may offer international delivery to selected destinations.

Available delivery destinations, services and charges will be shown at checkout where international delivery is available.

International delivery times vary depending on the destination, courier and customs procedures.

Please note that international orders may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any customs duties, import taxes or local charges are the responsibility of the recipient.

We recommend checking the applicable import rules and charges in your country before placing an order.

KinkRooms is not responsible for delays caused by customs authorities or import procedures that are outside our reasonable control.

13. International Restrictions

Customers ordering from outside the United Kingdom are responsible for ensuring that the products they order can lawfully be imported, possessed and used in their destination country.

Laws and import restrictions can vary between countries.

We reserve the right not to dispatch an order where we reasonably believe that doing so would breach applicable law, courier restrictions or import/export requirements. Where an order cannot lawfully be fulfilled, we will contact you and arrange an appropriate refund.

14. Delivery Charges and Promotions

Delivery charges are shown at checkout before you complete your order.

From time to time, KinkRooms may offer free delivery, reduced delivery charges or other delivery promotions.

Any promotional terms, including minimum order values or geographical restrictions, will be displayed with the relevant offer.

15. Returns and Refunds

Shipping and delivery are separate from your rights to return products.

For information about cancellations, change-of-mind returns, hygiene-sensitive products, faulty goods and refunds, please see our Returns & Refund Policy on the KinkRooms website.

Nothing in this Shipping & Delivery Policy limits or excludes any rights you have under applicable consumer law.

16. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, couriers, business practices or applicable law.

The latest version will always be published on the KinkRooms website with the date it was last updated.

17. Contact Us

If you have any questions about delivery or an existing order, please contact: